Registration and account
You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions you warrant and represent to us that you are at least 18 years of age).
If you register for an account with our marketplace you will be asked to provide an email address/user ID and password and you agree to:
Terms and conditions of sale
You acknowledge and agree that:
Subject to these general terms and conditions the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:
You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.
Rules about your content
In these general terms and conditions your content means:
Your content and the use of your content by us in accordance with these general terms and conditions must be accurate complete and truthful.
Your content must be appropriate civil and tasteful and accord with generally accepted standards of etiquette and behavior on the internet and must not:
Your content must not be illegal or unlawful infringe any person's legal rights or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:
You must not use our marketplace to link to any website or web page consisting of or containing material that would were it posted on our marketplace breach the provisions of these general terms and conditions.
You must not submit to our marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
The review function on the marketplace may be used to facilitate buyer reviews on products. You shall not use the review function or any other form of communication to provide inaccurate inauthentic or fake reviews.
You must not interfere with a transaction by
You acknowledge that all users of the marketplace are solely responsible for interactions with other users and you shall exercise caution and good judgment in your communication with users. You shall not send them personal information including credit card details.
We may periodically review your content and we reserve the right to remove any content at our discretion for any reason whatsoever.
If you learn of any unlawful material or activity on our marketplace or any material or activity that breaches these general terms and conditions you may inform us by contacting us as provided at section
Our rights to use your content
9.1 - You grant to us a non-exclusive royalty-free license to use reproduce store adapt publish translate and distribute your content on our marketplace and across our marketing channels and any existing or future media.
9.2 - You grant to us the right to sub-license the rights licensed under section 9.1
9.3 - You grant to us the right to bring an action for infringement of the rights licensed under section 9.1
9.4 - You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.5 - Without prejudice to our other rights under these general terms and conditions if you breach our rules on content in any way or if we reasonably suspect that you have breached our rules on content we may delete unpublish or edit any or all of your content.
Use of website and mobile applications
In this section 10 words “marketplace” and website” shall be used interchangeably to refer to Raya’s websites and mobile applications.
subject to the other provisions of these general terms and conditions.
Except as expressly permitted by section 10.2 or the other provisions of these general terms and conditions you must not download any material from our website or save any such material to your computer.
You may only use our website for your own personal and business purposes in respect of selling or purchasing products on the marketplace.
Except as expressly permitted by these general terms and conditions you must not edit or otherwise modify any material on our website.
Unless you own or control the relevant rights in the material you must not:
Notwithstanding section 10.6 you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
We reserve the right to suspend or restrict access to our website to areas of our website and/or to functionality upon our website. We may for example suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass or attempt to circumvent or bypass any access restriction measures on the website.
You must not:
Copyright and trademarks
Subject to the express provisions of these general terms and conditions:
Raya’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks and such use may constitute an infringement of our rights.
The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.
Buyers agree to processing of their personal data in accordance with the terms of Raya’s Privacy and Cookie Notice.
Sellers shall be directly responsible to buyers for any misuse of their personal data and Raya shall bear no liability to buyers in respect of any misuse by sellers of their personal data.
Due diligence and audit rights
We operate an anti-fraud and anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the marketplace.
You agree to provide to us all such information documentation and access to your business premises as we may require:
Raya’s role as a marketplace
You acknowledge that:
We do not warrant or represent that the marketplace will operate without fault; or that the marketplace or any service on the marketplace will remain available during the occurrence of events beyond Raya’s control (force majeure events) which include but are not limited to; flood drought earthquake or other natural disasters; hacking viruses malware or other malicious software attacks on the marketplace; terrorist attacks civil war civil commotion or riots; war threat of or preparation for war; epidemics or pandemics; or extra-constitutional events or circumstances which materially and adversely affect the political or macro-economic stability of the territory as a whole.
We reserve the right to discontinue or alter any or all of our marketplace services and to stop publishing our marketplace at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any marketplace services or if we stop publishing the marketplace. This is without prejudice to your rights in respect of any unfulfilled orders or other existing liabilities of Raya.
If we discontinue or alter any or all of our marketplace in circumstances not relating to force majeure we will provide prior notice to the buyers and sellers of not less than fifteen (15) days with clear guidance on the way forward for the pending transactions or other existing liabilities of Raya. 14.6 We do not guarantee any commercial results concerning the use of the marketplace.
To the maximum extent permitted by applicable law and subject to section 15.1 below we exclude all representations and warranties relating to the subject matter of these general terms and conditions our marketplace and the use of our marketplace.
Limitations and exclusions of liability
15.1 - Nothing in these general terms and conditions will:
15.2 - The limitations and exclusions of liability set out in this section 15 and elsewhere in these general terms and conditions:
15.3 - In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.
15.4 - Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the marketplace shall constitute a separate contract for the purpose of this section 15.
15.5 - Notwithstanding section 15.4 above we will not be liable to you for any loss or damage of any nature including in respect of:
We accept that we have an interest in limiting the personal liability of our officers and employees and having regard to that interest you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the marketplace or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
Our marketplace includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third party websites and their contents and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
You hereby indemnify us and undertake to keep us indemnified against:
Breaches of these general terms and conditions
If we permit the registration of an account on our marketplace it will remain open indefinitely subject to these general terms and conditions.
If you breach these general terms and conditions or if we reasonably suspect that you have breached these general terms and conditions or any Raya codes policies or guidelines in any way we may:
Where we suspend prohibit or block your access to our marketplace or a part of our marketplace you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
These general terms and conditions and the Raya codes policies and guidelines (and in respect of sellers the seller terms and conditions) shall constitute the entire agreement between you and us in relation to your use of our marketplace and shall supersede all previous agreements between you and us in relation to your use of our marketplace.
Should these general terms and conditions the seller terms and conditions and the Raya codes policies and guidelines be in conflict these terms and conditions the seller terms and conditions and the Raya codes policies and guidelines shall prevail in the order here stated.
We may revise these general terms and conditions the seller terms and conditions and the Raya codes policies and guidelines from time to time.
The revised general terms and conditions shall apply from the date of publication on the marketplace.
No waiver of any breach of any provision of these general terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of these general terms and conditions.
If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable the other provisions will continue in effect.
If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted that part will be deemed to be deleted and the rest of the provision will continue in effect.
You hereby agree that we may assign transfer sub-contract or otherwise deal with our rights and/or obligations under these general terms and conditions.
You may not without our prior written consent assign transfer sub-contract or otherwise deal with any of your rights and/or obligations under these general terms and conditions.
Third party rights
A contract under these general terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.
The exercise of the parties' rights under a contract under these general terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.
Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.